Shipping policy
Shipping Policy
Thank you for visiting and shopping at XIV GSM. Following are the terms and conditions that constitute our Shipping Policy.
General policy
COVID-19
Please note that due to COVID-19 and the affect the pandemic had on postal carriers globally, tracking may be delayed significantly before it updates with accurate information on your package delivery. Delays in updates can be one month in length. Please account for this when providing a shipping address for international orders and make sure that all sections of your shipping address are correct and accurate.
Damages
XIV GSM is not liable for any packages damaged due to shipping. However, if the items within arrive damaged due to poor carrier handling, please contact us via ffxiv.gsm@gmail.com. Please save all packaging materials and damaged goods and take photographs in the case a claim can be filed with the carrier.
If you believe the item was damaged prior to shipment, please contact us via ffxiv.gsm@gmail.com.
Lost/Missing Packages
As soon as your package hits the mailing stream, we are no longer liable for any lost or missing packages. If you believe your package is lost, please confirm your original shipping address if it is correct before contacting us. While we are more than willing to compensate you in any way for the lost item(s), this doesn't mean that a full refund of your order is guaranteed. Replacements for lost items may be made but the customer is responsible for additional shipping costs.
We apologize if this may inconvenience you in any way. Please understand that making a purchase, you are accepting any risk that may occur due to mistakes or mishaps made by the postal service.
You must contact the shop within 60 days of your order being shipped in order for us to help locate the missing package. The shop may not be able to arrange a replacement after 60 days past.
Domestic Shipping Policy
Shipment processing time
By purchasing from XIV GSM in the domestic USA, you agree and understand the following processes:
Processing Time:
All orders are processed within 5-10 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Time:
All orders are shipped with USPS Ground Advantage. The package in transit take an estimated 3-5 business days to reach your destination within the domestic USA.
Deliveries are made by USPS only.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
XIV GSM ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO Addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped. Domestic USA orders by default do not come with online tracking, however the automated shipping system may provide you with one. Please contact us if you would like to male arrangements for having a tracking number made with your order. The tracking number will be active within 48 hours, but updates will entirely depend on the USPS system.
International Shipping Policy
Shipment processing time
By purchasing from XIV GSM internationally, you agree and understand the following processes:
Processing time:
International orders are processed within 7-14 business days to ensure buyers understand the terms and conditions of their order.
Shipping Time:
All international orders are shipped with USPS first class International. The package in transit take an estimated 2-5 weeks to reach your destination.
By purchasing from XIV GSM internationally, the buyer is responsible for providing the most accurate mailing address including your FULL NAME, ADDRESS, and PHONE NUMBER. Failure to do so may cause the package to be lost in transit. XIV GSM is not responsible for any package that may be lost in transit due to mailing address error. If you would like to take extra precautions, please provide us your international mailing address exactly as how it is written in your country as you are checking out of the shop or in an email to our shop.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped. All international orders come with a tracking number. If your notification email fails to contain a link to your tracking number please feel free to contact us so that we can provide you with one. The tracking number will be active within 48 hours, but updates will entirely depend on the USPS system and connecting international postal carriers.
Customs, Duties and Taxes
**XIV GSM is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)**